The UK’s new ‘right to repair’ is not a right to repair

This post is by Libby Peake, head of resource policy at Green Alliance, and Ugo Vallauri of The Restart Project.

We’ve all experienced the frustration of a gadget or appliance failing before it should and finding it too hard, too expensive or just too much hassle to get it fixed. In fact, it seems to be happening more and more often, and the government has noticed, saying it wants to address wasteful and aggravating premature obsolescence.

Last week, the UK adopted what it described as “tough new rules” meaning that manufacturers will have to make repair information and spare parts available for repairs for up to ten years for some new white goods and televisions. The move aligns Great Britain with the EU and Northern Ireland, where the same legislation came into effect in March.

In announcing the new standards, the government boasted it was giving us all a new “legal right for repair”. However, this is not true. In reality we are still far from having such a legal right in the UK.

The new rules only begin to address the first of the three pillars of the right to repair, which are: 1. products need to be designed for repairability; 2. spare parts and repair services need to be affordable; and 3. people should have access to the information they need to carry out repairs.

The main barrier to repair has not been addressed
This new legislation is certainly an important step: products will have to be designed to be more repairable, which will help the move away from the throwaway economy. But there’s still a long way to go, not least because it has not addressed the information barrier for product owners or the cost issues, and these are two of the key barriers to repairing products.

White goods repairers highlight the cost of spare parts as the main reason pushing people to replace a product, rather than repair it. This new regulation doesn’t put any caps on the prices that manufacturers can charge for spare parts. And it does nothing to make repair more financially attractive to consumers, for instance by removing VAT, which could reduce the cost of all professional repairs.

The legislation also allows the practice of ‘bundling’ multiple smaller components together with some common spare parts. This means that if, for example, the bearings in your washing machine fail, you’ll still have no choice but to replace the entire drum, with costs comparable to replacing the machine. Similarly, when the heater in a dishwasher fails, you’ll have to replace the entire heat pump, doubling the cost of repair, even though the pump may still be working. 

Only a few products are included in the legislation
What’s more, the new regulations only tackle a few product categories: washing machines, dishwashers, fridges and electronic screens, including TVs. We know that work is ongoing at the EU level to bring repairability requirements to products such as smartphones, tablets and laptops, but it’s not yet clear whether the UK will follow suit.

That’s a particular concern as the UK produces more electronic waste per person than anywhere in the world apart from Norway. At 23.9kg a year per person, that’s more than the weight of a suitcase you’d typically be allowed to take with you onto a plane.

The potential effectiveness of the changes is also being held back – both in the UK and EU – by the fact that it only applies to new products, so it won’t increase the ability to repair or provide spare parts or repair manuals for products already in circulation.

It doesn’t extend to a consumer right to repair
The law also won’t ensure that all the parts you might need as an owner of a faulty product will be available. Although widely reported as a ‘right to repair’, it actually only gives professional repair services access to the widest range of spare parts, excluding product owners and community repair initiatives. For instance, it only demands that manufacturers provide consumers with replacement external power supplies and remote controls for their TVs. It’s hard to consider either of those items as spare parts needed for repair. Some manufacturers might go further than this, but they won’t be required to under the regulation.

This is a missed opportunity, and could reduce the range of repairs that can be performed. It prevents anyone with engineering skills from repairing their own dishwasher. And shouldn’t a willing DIY-er or Repair café volunteer be able to repair a television with the right parts and instructions?

People really care about reducing waste. Witness the outrage at the recent revelations of Amazon’s policy of destroying unsold or returned goods in the UK. Green Alliance’s research with Cardiff University in 2018 showed 75 per cent of people in the UK want the government to require manufacturers to make products more repairable.

If the UK is serious about doing better than Europe, it should take steps urgently to extend access to spare parts and repair information for all products to everyone and address the high cost of repairs. This would be a real and universal right to repair, so that all products can be repaired, reused and kept out of landfill, incineration and recycling centres for as long as possible.

The Restart Project has launched a petition asking for clear and ambitious commitments from the government to give people a genuine right to repair.


  • Alisoun Gardner-Medwin

    I should like to praise Bosch. Recently, my washing machine stopped completely, so I called out the Bosch representative. He came, for a £90 call out fee, and quickly found that the motor had failed. He quoted £230 for a replacement, had the spare part, could do it straight away. I swallowed and said “Go ahead.” The repair was completed within the hour, and the cost was in total £140; the call out fee had been subtracted from the spare part price. He said, “You’ve had it for 13 years, so it owes you nothing.” It was expensive, but less than the cost of a new machine, and no hassle at all.

  • I have a feeling this addressing of the first pillar is going to be used as a checkmark, to imply something has been done and therefore we do not need to worry about this at all. The infiltration of lobbyists has helped dilute this solution quite a lot as manufacturers will want to sell as much as possible and if they can’t sell as much of the new, they’ll just jack up prices of spare parts to cover for it which isn’t worse to be fair as you’re still going to get fewer fly-tipped toasters and washing machines.

  • The biggest up and coming driver for electronic waste must surely be Microsoft’s intention to push the Windows 11 operating system onto consumers in the very near future. This new system has mandatory minimum system requirements that will render most current PCs and laptops obsolete.
    There is no valid technical reason why existing hardware should not be able be able to run windows 11 other than the fact that Microsoft plans to build-in ‘incompatibility’ with current hardware.

    This is pure greed and is totally irresponsible bearing in mind what Microsoft (and Apple) have already done to the planet.

  • We have a Shark vacuum cleaner which has worked brilliantly since we bought it. Although, I recently noticed that the lower flexible tube needed replacement.
    I wanted a genuine replacement tube and rang Shark to see if I could buy one. However, I was told that the piece was not sold separately and I would have to buy a whole new vacuum head at a cost of £69.99. I do not need a new vacuum head as the existing one is fine. And, if I did buy one, I have no doubt the same piece would wear out in another three years and I would be left with the same problem all over again.
    Shark wins – the environment loses!

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